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Refunds
/ Returns under Guarantee
Our Guarantee is valid providing you have
complied with the following conditions:-
If
you are unhappy with your purchase we
will replace or refund the items concerned
at our discretion. This does not affect
your statutory rights as a consumer. Please
inform us of any problems within 7 working
days of receiving your order. Please FAX
(01205751255) or
us for an immediate resolution to your
problem. We are unable to offer a refund
for personalised orders,
special orders or orders for items
not available on our website.
Where
your order is to be returned to us for
a full refund, we do not accept liability
for the return carriage costs incurred.
If the order is to be refunded
we will issue a refund within 30 days.
If a return is arranged, a deduction will
be made from the refund to cover the cost
of collecting the goods. However, if returning
faulty goods we will issue a refund for
the return postage costs incurred. When
returning goods please ensure that the
products are unopened,
please also include the following
items, your invoice number, payment transaction
number, purchase date and any gift included
with your goods (gift is valued by us
at £5.00). Without all these requirements
we will be unable to offer you a refund.
Any
goods deemed to be perishable will not
be refunded as per the DSR
also any seasonal
products will not be refunded
eg. Christmas, Easter, Valentines
Day, Mothers Day or Farthers Day.
In such instances, we shall have the right
at our sole discretion to refuse the return
if in our opinion it is not justified.
Under these circumstances, the goods will
be returned to you at your cost. Any 'non
faulty' goods returned for a refund will
be refunded minus delivery, return delivery
and transaction costs (£1.50 min).
We are unable to
refund customised goods ie Gift
Wrapping. A
restocking fee of 15%
may be charged for returned goods.
Please
use recorded delivery
when returning parcels.
Return
address:-
MTL
Marketing
56 Littlemoor Lane
Sibsey
Boston
Lincs PE22 0TU
The
contracts for the sale of goods or services
by Britishcandy.com/MTL Marketing from
the website www.britishcandy.com
The contracts for the sale of goods or
services by Britishcandy.com / MTL Marketing
from the website shall be exclusively
subject to, governed by, construed and
interpreted in accordance with English
law. The courts of England and Wales shall
have exclusive jurisdiction in respect
of them and any disputes or claims arising
out of or in connection with them. Our
liability to you whether for breach of
contract, misrepresentation, negligence
or otherwise shall in no circumstance
exceed the price charged to you for the
damaged, defective which give rise to
such liability. Britishcandy.com/MTL Marketing
shall have no liability for any indirect
or consequential losses or expenses suffered
by you, however caused. The contract is
concluded once the goods have been received.
The
following terms and conditions apply to
all orders received for MTL Marketing
products via the Britishcandy.com website
at http://www.britishcandy.com:-
1)
Britishcandy.com/MTL Marketing Order Acceptance
The sale of Britishcandy.com/MTL Marketing
products shall not be considered complete
until we have accepted your offer to purchase
them. Our acceptance of your offer to
purchase is signified when we process
your payment. Britishcandy.com/MTL Marketing
reserves the right to decline your order
at any time up until the moment we process
your payment.
2)
Customer Order Cancellation (before your
item has been despatched)
If you wish to cancel your Britishcandy.com/MTL
Marketing purchase, you must contact us
by
Please include all the following information,
your invoice number, payment transaction
number and purchase date. A refund will
then be issued within 30 days.
2.1)
Customer Order Cancellation (after your
item has been despatched)
If you wish to cancel your Britishcandy.com/MTL
Marketing purchase after it has been despatched,
you must contact us by
We request that the parcel is returned
to us unopened and complete including
any gift from Britishcandy.com, a refund
will be issued within 30 days.
Please
use recorded delivery
when returning parcels.
Return
address:-
MTL
Marketing
56 Littlemoor Lane
Sibsey
Boston
Lincs PE22 0TU
3)
Prices
All prices shown are in UK Pounds,
VAT is included in the price. We reserve
the right at any time to revise prices
to account for any increases in costs
including the increase or imposition of
any duty, tax, levy or exchange rate variation.
We will take all reasonable steps to notify
you of any relevant revision of prices
before processing your order.
4)
Delivery - Royalmail, Parcelforce48,
Priority Courier
Royalmail will attempt to deliver
your order once, after that you are expected
to collect your parcel from your local
sorting office within 5
days.
Parcelforce
will automatically attempt to
deliver your item twice. If you were out
the first time, delivery will be attempted
the next working day. If you would like
to collect your parcel instead of it being
attempted again, please tell Parcelforce
by using their"collect"
option on Parcelforces
website. This needs to be done
by 6pm the day the first attempt was done
to ensure it does not go out on a
delivery vehicle the next day.
Priority
Courier
delivery service will attempt to deliver
your order twice, after this time you
agree to follow the instructions on the
calling card issued when delivery cannot
be made.
We
will take all reasonable steps to deliver
your order within the time indicated on
our Delivery Information web page. However,
we will not be under any liability to
you in respect of any failure to deliver
within this timescale or on any particular
day or dates. Title to the goods passes
to you once your consignment is delivered
by our nominated carrier(s). For health
and safety reasons goods may not be collected
in person. Orders with priority
courier must be placed with us by 1am
the day before you wish to receive you
order. Orders received after 1am may be
dispatched the following day excluding
weekends and public holidays. Customers
who use our Courier Delivery service or
Parcelforce48 MUST provide a full delivery
address and postcode where the order can
be accepted and signed for. i.e. your
home, a neighbour or your workplace. You
agree not to hold MTL Marketing/Britishcandy.com
responsible for late delivery.
4.1)
Missing or lost in the post standard Royalmail
delivery
Royalmail class parcels as missing once
15 working days have elapsed from the
expected delivery date. If you feel your
order has been lost in the post you must
stating that your order has been lost
in the post and please include all the
following information, your invoice number,
payment transaction number and purchase
date. Once your parcel is deemed missing
we will either issue you with a full refund
or replacement goods at our discretion.
4.2)
Undelivered/non acceptance of parcels
Couriers
will leave a calling card if you not available
to accept your parcel, you agree to call
them as soon as possible with the details
on the card and/or collect your parcel
within 2
days, your parcel will be available for
collection between 19.00-20.00 the same
day as they tried to deliver or 08.00-20.00
monday-friday,and 08.00-12.00 saturday,
you must take the card with you and some
proof of identity i.e driving licence,passport,cheque
guarantee card otherwise your parcel will
not be released to you. After 2
days have elapsed your parcel will be
returned to us, which we have to pay for.
The cost of redelivery is £12.00.
Payments must be made before your parcel
can be redelivered. Click
here to make your payment. If you
do not want your order to be redelivered,
you will be refunded minus delivery, return
delivery and a minimum of £1.50
transaction fee, also a
restocking fee of 15%
may be charged for returned goods.
4.3)
Missing orders outside the UK
Royalmail class parcels as missing once
15 working days have elapsed from the
expected delivery date. If you feel your
order has been lost in the post you must
us stating
that your order has been lost in the post
and please include all the following information,
your invoice number, payment transaction
number and purchase date. Once your parcel
is deemed missing we will either issue
you with a full refund or replacement
goods at our discretion.
4.4)
Missing or lost UK
Priority Courier Service/Parcelforce48
delivery items
If
you feel your order has been lost by Citylink
or Parcelforceyou must e-mail
stating that your order has been lost.
Please include all the following
information, your invoice number, payment
transaction number and purchase date.
Once your parcel is deemed missing we
will either issue you with a full refund
or replacement goods at our discretion.
4.5)
Incomplete Delivery Address
or Incorrect Delivery Address
It is the customers responsibility to
provide a full and correct delivery address
including the postcode. MTL Marketing/Britishcandy.com
will not be held responsible for orders
which become lost due to an incomplete
or incorrect delivery address. If
your order is returned to us due
to this reason and you do not want
your order to be redelivered, you will
be refunded minus delivery, return
delivery and a minimum of £1.50
transaction fee.
4.6)
Force majeure
No Party shall be liable for
any failure to perform its obligations
where such failure is as a result of Acts
of Nature (including fire, flood, earthquake,
storm, hurricane or other natural disaster),
war, invasion, act of foreign enemies,
hostilities (whether war is declared or
not), civil war, rebellion, revolution,
insurrection, military or usurped power
or confiscation, terrorist activities,
nationalisation, government sanction,
blockage, embargo, labour dispute, strike,
lockout or interruption or failure of
electricity [or telephone service], and
no other Party will have a right to terminate
this Agreement under Clause 2
and 2.1 (Termination) in such circumstances
Please
note that by placing your order with
MTL Marketing / Britishcandy.com you
agree to all terms and conditions.
5)
Ingredients
PLEASE NOTE: ALL FOOD & DRINK
PRODUCTS FEATURED MAY CONTAIN NUTS AND
ARE NOT SUITABLE FOR NUT ALLERGY SUFFERERS.
6)
Legal Liability
The contracts for the sale of goods or
services by Britishcandy.com/MTL Marketing
from the website shall be exclusively
subject to, governed by, construed and
interpreted in accordance with English
law. The courts of England and Wales shall
have exclusive jurisdiction in respect
of them and any disputes or claims arising
out of or in connection with them. Our
liability to you whether for breach of
contract, misrepresentation, negligence
or otherwise shall in no circumstance
exceed the reasonable direct costs for
the damaged, defective or undelivered
goods which give rise to such liability
and shall in any event be limited, in
aggregate, to three times the value of
the goods supplied by us to you pursuant
to your order.
8)
Acceptance of Britishcandy.com/MTL Marketing
's Terms & Conditions
By placing an order for goods or services
promoted by Britishcandy.com / MTL Marketing
, you are deemed to have accepted our
terms and conditions as governing your
order. If you do not agree to all the
terms and conditions specified here, you
must not order from Britishcandy.com /
MTL Marketing.
9)
Registered Office & Copyright
Britishcandy.com is a UK trading name
for MTL Marketing. Material on the Britishcandy.com
website may not be stored or reproduced
in any form whatsoever without the prior
written permission of MTL Marketing.
10)
Out of stock or discontinued items
We reserve the right to substitute at
our discretion any product that may be
unavailable at the time your order is
processed with items of an equal value.
11)
Packaging of products shown on the Britishcandy.com
website
On rare occasions goods you receive may
not arrive in the same packaging as the
illustration on the Britishcandy.com website.
Weighed out or counted out products do
not show the ingredients on the packaging.
Ingredients where not stated will be given
on request.
12)
Mailing List
By ordering from Britishcandy.com/MTL
Marketing you agree to be invited to join
the Britishcandy.com Newsletter. You do
not have to join if you do not wish to.
If you do join you are welcome to leave
anytime by following the instructions
at the bottom of the newsletter.
13)
Gift included with your order
By
placing an order on the Britishcandy.com
you agree to receive a gift, which we
value at £5.00.
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