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I
selected Parcelforce48, when was my parcel sent?
Most parcels are collected within 24 hours
of you placing the order. Parcelforce aim to deliver
your parcel within 48 hours after collection. We are
unable to have parcels collected at weekends and public
holidays. Please view the above information for delivery
times.
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I
selected UK Priority Courier Service, when was my parcel
sent?
Most Priority Courier orders placed before
8am (Monday-Friday) are collected by Citylink the same
day and delivered in 2 business days, subject to stock
availability. Orders placed outside of this time are
collected the following working day. **Please
note that during times of peak seasonal demand (Valentine's
Day, New Year, Father's Day, but especially Christmas)
there may be a slight delay in the delivery of your
order, so please check our homepage for details and
allow extra time for delivery.
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I
am not going to be home to be able to sign for my parcel,
what should I do?
Parcelforce48
Parcelforce
automatically attempt to deliver your item twice. If
you were out the first time, delivery will be attempted
the next working day. If you would like to collect your
parcel instead of it being attempted again, please tell
Parcelforce by using their "collect" option
on Parcelforces Receiving
a parcel web page. This needs to be done by 6pm
the day the first attempt was done to ensure it does
not go out on a delivery vehicle the next day. If your
parcel is returned to Britishcandy.com due to non-delivery
a redeliver fee will be charged.
Initial
City Link Couriers
Initial City Link Couriers will leave a calling card
if you not available to accept your parcel, you agree
to call them as soon as possible with the details on
the card and/or collect your parcel within 4 days, your
parcel will be available for collection between 19.00-20.00
the same day as they tried to deliver or 08.00-20.00
monday-friday,and 08.00-12.00 saturday, you must take
the card with you and some proof of identity i.e driving
licence,passport,cheque guarantee card otherwise your
parcel will not be released to you. After 4 days have
elapsed your parcel will be returned to us, which we
have to pay for. The cost of redelivery is £12.00.
Payments must be made before your parcel can be redelivered.
Click
here to make your payment.
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You
may find further delivery and returns information in
our
Terms and Conditions. |